Connect Concierge (“we,” “our,” or “the platform”) provides a communication and engagement platform that enables organizations (“Clients”) to collect information, communicate with users, and facilitate connections through forms, messaging, and automated workflows.
By accessing or using the platform, you agree to these Terms.

You agree to use the platform:

You may not:

Clients are solely responsible for:

The platform enables Clients to send communications via third-party providers, including SMS and email.

SMS messages are only sent where user consent has been obtained through interaction with the platform.

By providing contact information through the platform, users may:

Users may withdraw consent at any time.

The platform integrates with third-party services to provide functionality, including but not limited to messaging providers, email services, AI-powered tools, payment processors, and data infrastructure providers.
These services may process, transmit, or store data as necessary to perform their functions.
Connect Concierge does not control and is not responsible for the performance, availability, accuracy, or practices of these third-party services.

Clients retain ownership of the data they collect.
Connect Concierge acts as a processor of that data solely for the purpose of providing the platform.

The platform may include AI-assisted features that generate responses or suggestions based on data provided by Clients.
These outputs are automated and may be incomplete, inaccurate, or inappropriate.
Connect Concierge does not guarantee the accuracy, reliability, or suitability of any AI-generated content.
Clients are solely responsible for reviewing, validating, and determining the appropriateness of all AI-assisted outputs before use.

To the fullest extent permitted by law, Connect Concierge shall not be liable for:

We reserve the right, but not the obligation, to monitor use of the platform for compliance with these Terms.
We may investigate, suspend, or terminate accounts engaged in unlawful, abusive, or harmful activity.
Where required by law or deemed appropriate, we may report such activity to relevant authorities.

The platform may operate on a subscription and/or usage-based pricing model.
Clients agree to pay all applicable fees associated with their use of the platform.
Usage limits, billing cycles, and pricing structures may vary and may be updated from time to time.
We reserve the right to modify pricing, introduce new fees, or adjust usage limits with reasonable notice.
Failure to pay may result in suspension or termination of access to the platform.
Clients are responsible for monitoring their usage and ensuring it aligns with their selected plan.

We reserve the right to suspend or terminate access to the platform for violations of these Terms or misuse of the platform.

We may update these Terms from time to time. Continued use of the platform constitutes acceptance of the updated Terms.

We may collect a variety of information, including but not limited to:

The types of information collected may vary depending on how the platform is used.

We use collected information to:

If you provide your phone number and opt in, you may receive SMS messages related to your interaction.

We do not sell personal data.
We may share data:

We use third-party service providers to operate and support the platform, including but not limited to:

These providers may process data on our behalf as necessary to deliver platform functionality.
We do not control how these third parties operate and are not responsible for their independent practices.

We implement reasonable safeguards to protect data; however, no system is completely secure.

We retain data only as long as necessary to:

Users may request:

We may update this Privacy Policy from time to time.

By providing your phone number and opting in, you agree to receive text messages related to your interaction.

Connect Concierge does not send unsolicited marketing messages.

You may not use the platform to:

We reserve the right to suspend or terminate accounts that violate these rules.